Shop policies
Terms and Conditions - Artmarium
1. General Provisions
- These terms and conditions govern the rights and obligations between Artmarium and customers purchasing hand-painted fore-edge painted books through www.artmarium.sk
- Seller information:
- Business name: Zuzana Baldovičová
- Address: Študentská 1460/23, Snina, 069 01, Slovakia
- Business ID: 48200743
- VAT number: 1121081973
- Email: info@artmarium.sk
- Whats-up: +421949771455
- Operating hours: Monday-Friday, 8:00-16:00
2. Ordering Process
In-Stock Books:
- Available for immediate shipping
- Order through website shopping cart
- Payment required before shipping
Custom Orders:
Option 1 - Customer's Book:
- Customer sends their book to our address
- Consultation about design requirements
- Payment required before painting begins
- 2-3 weeks production time
Option 2 - New Book Order:
- Customer selects desired book
- We source book from Slovak retailers
- Customer pays for book + painting service
- 3-4 weeks total production time
3. Payment Methods
- Credit/Debit Card
- Bank Transfer
4. Shipping
- Standard shipping within Slovakia: 4.90€
- Standard shipping EU: 11 €
- International shipping available on request
- Custom orders: additional 2-4 weeks production time
5. Returns & Refunds
- 14-day return period for in-stock items
- Custom orders cannot be returned unless defective
- Items must be returned unused in original packaging
- Refunds processed within 14 days of return receipt
6. Warranty
- 24-month warranty on craftsmanship
- Warranty doesn't cover normal wear and tear
- Damage from improper handling not covered
7. Privacy Policy
- Personal data protected under GDPR
- Data used only for order processing
- No sharing with third parties
- Detailed privacy policy available on website
8. Final Provisions
- These terms valid from 1.12.2024
- Seller reserves right to modify terms
- Changes will be announced on website
- Previous purchases governed by terms at time of purchase
For questions or concerns, please contact info@artmarium.sk